THE 3 C’S OF NOOR
Convenience – Compassion – Care
A winning combination for An outstanding customer experience
Call Noor is a HIPAA-compliant medical virtual assistant that specializes in serving FQHC clinics. We seamlessly integrate with your systems remotely, to bring forth customized solutions for your healthcare organization.
Strategically located in Leon, Mexico, our state-of-the-art facility provides a safe and secure area for our bilingual and medically trained staff to serve as a bridge for effective communication with your patients while adding a cost-effective solution for your healthcare organization.
What we do
Call Center Solutions
In‐bound and Out‐bound calls
Referral Coordinators
Medical Records
Insurance Verification
Patient Scheduling
Specialized Agents Solutions
Billing
Coding
Collections
EMR Support
HIPAA Training
IT Support/Services
Other Services Solutions
Professional Recordings and Greetings
English-Spanish Translation
Who Do We Partner With?
In our centralized call center we work with a variety of organizations – insurance companies, medical centers, private practices, hospitals, pharmacies, clinical / medical laboratories to name a few. Based on our experience, we have come to understand the specifics of working with different entities. This expertise helps us understand the client needs, and route inquiries to the most suitable end-point when seconds matter.
Medical institutions we partner with include:
- Medical Centers
- Hospitals
- Physicians
- Home/Personal Care Providers
- Primary Care Providers
- Pediatricians
- Dentists
- Optometrists
- Gynecologists
- Mental Health Counselors
- Pharmacies
- Clinical/Medical Laboratories
- Health Insurance Companies
- And many more
We partner with different healthcare plans, including but not limited to:
- IPAs
- Medicare
- Medicaid
- Government Programs
- CHDP
- Family Pact
- Commercial Healthcare Plans
- And others
Hiring Process
At Call Noor, we pride ourselves on building an elite team of agents to best assist our clients. All of our agents have undergone a rigorous background and screening process to ensure that only the very best agents are brought aboard our team. Once we have interviewed and selected our agents, they are required to take an English C2 level exam and pass with a minimum score of 90%. They are then given a background check and a complete physical and psychological assessment. Once they pass their exams and clear the background check, the agent is teamed with one of our call center managers for a 45-day intensive training. The training includes telephone etiquette, critical thinking, and customer service. All our agents have obtained a bachelor’s degree at minimum and are fluent in English and Spanish.
Why Outsource?
With Call Noor you will save on:
- Hiring costs
- HR staff
- Employee benefits such as insurance and workers compensation
With Call Noor you will get:
- Patient satisfaction
- Increase staff efficiency
- Relieve your in-house staff from the phone and let them focus on more important activities
With Call Noor you won’t have to worry about facilities, work equipment, recurring training costs.
Performance Reports
With Call Noor you will receive monthly KPI reports for:
- Answered calls
- Missed calls
- Call hold time
- Answer time
Custom KPI reports can also be created to cater to the organization’s needs
Implementation Process
Ready To Get Started?
Ready To Get Started?
Satisfied Clients
At Call Noor, our customers trust and choose our medical call center for one simple reason: we consistently deliver exceptional service and unwavering reliability. We have built a solid reputation based on our experience, expertise, and commitment to excellence. Our customers know that they can rely on us to handle their medical communication needs with the utmost professionalism and efficiency.
“Call Noor has been a game-changer for us! Their exceptional services, from in-bound calls to medical records management, have streamlined our operations and improved patient satisfaction. Highly recommended!”
“Noor Call Center’s professionalism and attention to detail are unmatched. Their expert Referral Coordinators have significantly improved our referral process, ensuring seamless coordination and timely patient care. Noor Call Center has truly exceeded their expectations!”
“Reliable and efficient! The call center services for our pharmacy were exceptional. The agents’ attention to detail and prompt responses helped us streamline our operations and provide better service to our customers. Five stars!”